Used For:

• Delegating tasks and keeping teams informed about the status of the tasks

Features:

• Assignment of tasks and subtasks
• Alarms and reminders if a task is overdue
• Escalation to managers if task exceeds pre-defined delays
• Ability to search previous tasks
• Recording of up-to-the-minute status of tasks
• Audit trail of conversations and activities related to a task

Typical User:

• Most employees in the company who are assigned tasks to support the core processes

Key Benefits:

• Enables managers to ensure teams work the most important tasks
• Keeps team members informed about upcoming work
• Enables managers to find bottlenecks and delayed tasks
• Ensures accountability for assignments and due dates
• Provides work history to enable process improvements and lessons-learned